Question 1

What exterior cleaning services do you provide?

Accepted Answer

Mercian Exterior Cleaning provides window cleaning, gutter cleaning, fascia and soffit cleaning, and jet washing, for both residential and commercial properties.

Question 2

Do you work with homes and businesses?

Accepted Answer

Yes. We work with homeowners, landlords and letting agents, as well as shops, offices, hospitality venues and other suitable commercial premises.

Question 3

Can multiple services be booked together?

Accepted Answer

Yes. Many customers combine services such as windows, gutters and fascias in one visit. Mention everything you need in your enquiry and we'll quote for the whole job.

Question 4

What happens if the weather is unsuitable?

Accepted Answer

If conditions make work unsafe or unsuitable, we'll contact you to rearrange at the earliest convenient time.

Question 5

How do I request a quote?

Accepted Answer

Send the quote form on this website, call us, or message us on WhatsApp. Tell us the property address, the service you need and any access details, and we'll come back to you to discuss the work.

Question 6

Can I send photographs?

Accepted Answer

Yes — photographs are genuinely helpful. You can attach images to the quote form or send them by WhatsApp.

Question 7

Do I need to be at the property?

Accepted Answer

Not always. For most exterior work you do not need to be present, provided we have safe access and any gates can be opened. We'll confirm what's needed when we arrange the visit.

Question 8

What access do you need?

Accepted Answer

Clear access to the areas being cleaned, including side gates, driveways and any locked areas. Please let us know about pets, parking restrictions or anything else we should be aware of.

Question 9

Do you provide one-off cleans?

Accepted Answer

Availability of one-off and regular cleaning is confirmed on enquiry. Tell us what you'd prefer and we'll let you know what we can offer.

Question 10

How often should windows be cleaned?

Accepted Answer

It depends on the property and its surroundings. Many homes are cleaned every four to eight weeks, while commercial frontages are often cleaned more frequently.

Question 11

Do you clean upstairs windows?

Accepted Answer

Upstairs windows can usually be cleaned where safe access allows. We assess each property before confirming.

Question 12

Do you clean frames and sills?

Accepted Answer

Frames, sills and doors can be included where agreed. Please confirm this when requesting your quote so it can be priced correctly.

Question 13

Can you clean above conservatories?

Accepted Answer

This depends on safe access and the structure of the property. We'll assess the site and confirm what is possible.

Question 14

Can I arrange regular cleaning?

Accepted Answer

Regular cleaning options are subject to confirmation and availability. Let us know your preferred frequency in your enquiry.

Question 15

How often should gutters be cleared?

Accepted Answer

Many properties benefit from clearing once or twice a year, more often where there are overhanging trees.

Question 16

How do you clear gutters?

Accepted Answer

Methods are matched to the property and safe access. We'll explain the approach for your property when we quote.

Question 17

Do you clear downpipes?

Accepted Answer

Downpipes can often be checked and cleared as part of the work, subject to access and condition. Mention it in your enquiry.

Question 18

Will cleaning make fascias look like new?

Accepted Answer

Cleaning removes surface dirt, algae and general weathering and usually gives a noticeably fresher appearance. Some staining and discolouration can be permanent, so we don't promise an as-new finish.

Question 19

Can fascia cleaning be combined with gutter cleaning?

Accepted Answer

Yes, and it's a common combination — both areas are reached at the same time, which usually makes for a tidier result.

Question 20

Is jet washing suitable for all surfaces?

Accepted Answer

No. Some surfaces can be damaged by pressure washing. Every surface is assessed first and the method and pressure are matched to the material.

Question 21

Can you clean block paving?

Accepted Answer

Block paving can usually be cleaned, subject to assessment. Cleaning can disturb jointing sand, so re-sanding may be recommended.

Question 22

Will pressure washing remove every stain?

Accepted Answer

No. Oil, rust, paint, deep-set stains and permanent discolouration may not come out. We'll be honest about the likely result before starting.

Question 23

Do I need an outside water supply?

Accepted Answer

Access to an outside tap is helpful. Let us know if one isn't available and we'll discuss the options.

Question 24

Do you offer re-sanding or sealing?

Accepted Answer

Availability of re-sanding and sealing is confirmed on enquiry.

Question 25

Can commercial work be arranged around opening hours?

Accepted Answer

Working outside operating hours can often be arranged, subject to agreement, site access and scheduling.

Question 26

Can you quote for multiple commercial sites?

Accepted Answer

Yes. Send the details of each site through the commercial enquiry form and we'll review them together.

Question 27

Can you provide risk assessments and method statements?

Accepted Answer

Documentation availability is confirmed on enquiry — please tell us what your site requires.

Question 28

Which areas do you cover?

Accepted Answer

We're based in Hereford and cover the city plus surrounding Herefordshire communities including Ross-on-Wye, Ledbury, Leominster, Bromyard, Kington and Hay-on-Wye. Coverage is subject to job type, access, scheduling and travel.

Question 29

My area isn't listed — can you still help?

Accepted Answer

Very possibly. Send an enquiry with your postcode and we'll confirm whether we can cover it.

Frequently Asked Questions

General

Quotes and appointments

Window cleaning

Gutter cleaning

Fascias and soffits

Jet washing

Commercial

Areas covered

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